Refund policy

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Refund Policy

Refund Policy for Jaipur Woods

At Jaipur Woods, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, our refund policy outlines the steps and conditions for returning items and obtaining a refund.

Eligibility for Refunds

To qualify for a refund:

  1. Items must be returned within 3 days of receiving your order.
  2. The product must be unused, in its original condition, and in the original packaging, including all tags, accessories, and documentation.
  3. Proof of purchase (receipt or order confirmation) must be provided.
  4. Some items, such as customized, personalized, or clearance items, are non-refundable unless they arrive damaged or defective.

Refund Process

  1. Initiating a Return:
    Contact our customer support team at contact@jaipurwoods.com to request a return. Please include your order number, item(s) you wish to return, and the reason for the return.
  2. Return Authorization:
    Once your return request is approved, we will provide you with a Return Authorization (RA) number and shipping instructions. Items returned without an RA number may not be accepted.
  3. Shipping Your Return:
    • Customers are responsible for return shipping costs unless the item arrived damaged or defective.
    • We recommend using a trackable shipping method to ensure the safe return of your item.
  4. Refund Approval:
    After we receive and inspect the returned item, we will notify you via email about the status of your refund. Refunds are typically processed within 7 to 10 business days after approval.

Refund Method

Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Non-Refundable Items

The following items are non-refundable:

  • Custom or personalized products
  • Gift cards
  • Clearance or final sale items

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 3 days of delivery.
  2. Provide photos of the damaged item and packaging.
  3. We will arrange for a replacement, exchange, or refund at no additional cost to you.

Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. Check with your bank or payment provider, as processing times can vary.
  2. If the issue persists, contact us at contact@jaipurwoods.com, and we’ll assist in resolving the matter.

Exchanges

If you need to exchange an item, please follow the return process above and place a new order for the desired item.

Contact Us

For any questions or assistance with returns and refunds, please reach out to our customer support team:

  • Email: contact@jaipurwoods.com
  • Phone: +91-9963852741
  • Hours: 10 AM to 5 PM

We value your satisfaction and are here to help with any concerns!