Return policy

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Return Policy

Return Policy for Jaipur Woods

At Jaipur Woods, we want you to love your decor. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy for eligibility, conditions, and instructions on returning items.

Eligibility for Returns

  1. Timeframe: Returns are accepted within 3 days of receiving your order.
  2. Condition: Items must be unused, undamaged, and in their original packaging with all tags, accessories, and documentation intact.
  3. Proof of Purchase: A valid order confirmation or receipt is required.
  4. Non-Returnable Items: Certain items are not eligible for returns, including:
    • Personalized or custom-made products
    • Clearance or final sale items
    • Gift cards

How to Initiate a Return

  1. Contact Us:
    • Email our customer service team at contact@jaipurwoods.com with your order number, item(s) you want to return, and the reason for the return.
    • Attach photos if the item is damaged, defective, or incorrect.
  2. Approval & Return Authorization:
    • Once your return request is approved, we will provide you with a Return Authorization (RA) number and return instructions. Items returned without an RA number may not be processed.
  3. Shipping Your Return:
    • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect, defective, or damaged item).
    • We recommend using a trackable shipping method to ensure the safe return of your item.

Refunds and Exchanges

  1. Refunds:
    • Once we receive and inspect the returned item, we’ll notify you of the approval status via email.
    • Approved returns will be refunded to your original payment method within 7 to 10 business days.
  2. Exchanges:
    • For exchanges, follow the return process and place a new order for the desired item.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  1. Contact us within 3 days of delivery.
  2. Provide clear photos of the item and packaging.
  3. We will arrange a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized items
  • Items marked as final sale
  • Gift cards or store credits

Late or Missing Refunds

If you haven’t received your refund:

  1. Confirm with your bank or payment provider, as processing times may vary.
  2. If the issue persists, contact us at [customer service email], and we’ll assist further.

Contact Us

We’re here to help with any questions or concerns about your return:

  • Email: contact@jaipurwoods.com
  • Phone: +91-9963852741 
  • Hours: 10 AM to 5 PM

We appreciate your business and are committed to ensuring your satisfaction!